Shipping & Returns Policy
These Terms and Conditions govern your use of www.hmpproduct.in. By accessing or using the website, you agree to the terms listed below.
Shipping
- Orders are processed after successful payment confirmation.
- Dispatch timelines may vary based on product availability, location, and courier services.
- Estimated delivery timelines will be shared during checkout or via email.
- Delivery delays caused by courier partners, weather, strikes, or unforeseen events are not the company’s responsibility.
- Shipping charges (if applicable) will be displayed at checkout.
Delivery
- The delivery address provided by the customer must be accurate.
- Once dispatched, the order cannot be redirected to another address.
- Someone must be available to receive the package at the delivery location.
Damage During Transit
- If a product arrives damaged, the customer must notify the company within 48 hours with photos or video proof.
- The company may replace or repair the product based on inspection.
Returns
- Returns are accepted only for products that are defective, damaged, or incorrect.
- Products must be unused, in original packaging, and returned within 7 days of delivery.
- Items damaged due to misuse, mishandling, or unauthorized repair are not eligible.
Non-Returnable Items
- Custom-built products
- Consumables
- Used or physically damaged products
Refunds
- Refunds (if approved) will be processed to the original payment method.
- Processing time may vary based on bank/payment provider policies.
- Shipping charges are non-refundable unless the return is due to a company error.
